PRIVACY POLICY

 

Effective Date: Januaary 1, 2026

 

COMFORT RH HVAC SOLUTIONS DWC LLC / COMFORT RH CONTRACTING LLC / SMART SOLUTIONS AND DEVELOPMENT LLC / COMFORT SOLUTIONS SPC ("Company", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, purchase our products, request services, or otherwise interact with us.

 

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

Personal Information

• Name
• Company name
• Job title
• Email address
• Telephone number
• Postal address
• Country and location
• Information provided through contact forms or inquiries

Business Information

• Project details
• Technical requirements
• Product and service requests
• Purchase history
• Contractual information

Website Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time and date of visits
• Referring websites
• Website usage statistics

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and requests
• Provide quotations and proposals
• Supply products and services
• Manage maintenance contracts and warranty claims
• Process orders and payments
• Improve our website and customer experience
• Send service updates and technical information
• Conduct internal business analysis
• Comply with legal and regulatory obligations

3. Marketing Communications

We may send information regarding:

• Products and services
• Technical updates
• Promotions
• Company news
• Industry-related information

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided in such communications.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyze website traffic
• Remember user preferences
• Enhance user experience

Users may configure their browser settings to refuse cookies; however, certain website features may not function properly as a result.

5. Information Sharing

We do not sell, rent, or trade personal information to third parties.

We may share information with:

• Manufacturers and suppliers involved in fulfilling orders
• Service providers supporting our operations
• Payment processing providers
• Logistics and shipping companies
• Professional advisors
• Government authorities when required by law

All third parties are expected to maintain appropriate confidentiality and security measures.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access
• Disclosure
• Alteration
• Misuse
• Loss or destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill contractual obligations
• Provide products and services
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

8. International Data Transfers

Your information may be processed or stored in countries outside your country of residence where our suppliers, service providers, or business partners operate.

We take reasonable steps to ensure that such transfers are carried out securely and in accordance with applicable data protection laws.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of such external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Object to certain processing activities
• Withdraw consent where applicable
• Request a copy of your personal information

Requests may be submitted using the contact details provided below.

11. Children's Privacy

Our website and services are intended for business and commercial use and are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page together with the revised effective date. Continued use of our website after such updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

COMFORT RH GROUP HEAD OFFICE
Address: Office 108, Arenco DIP Building 4, Dubai Investments Park 1, Dubai, UAE
Email: admin@comfortrh.com
Telephone: +971 4 325 0284
Website: www.comfortrh.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.